Panna Safari ("we", "our", "us") is an independent, privately operated travel assistance agency owned and operated by Ankita Tiwari (MSME Registered Micro-Enterprise) based in Panna, Madhya Pradesh. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.pannasafari.com and use our services.

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1. Independent Private Entity

Panna Safari is a privately operated travel assistance business owned and managed by Ankita Tiwari (Sole Proprietorship, MSME Registered Enterprise). We are not affiliated with, endorsed by, or associated with the Government of Madhya Pradesh, Panna Tiger Reserve, MP Forest Department, MP Tourism, or any government authority. All services, consultation fees, and payments are managed independently by our private agency.

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2. Information We Collect

When you use our website or make a booking, we may collect:

• Full Name
• Phone Number
• Email Address
• Residential Address (if required)
• Identification details (if required for safari booking coordination)
• Booking details and travel preferences
• Payment confirmation details (processed via direct bank transfer, UPI, or offline payment modes)

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3. How We Use Your Information

Your personal information is used strictly for:

• Processing safari booking coordination
• Communicating booking confirmations
• Providing customer support
• Responding to inquiries
• Improving our website and services

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

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4. Legal Basis for Data Use

We collect and process personal information only when:

• It is necessary to fulfill your booking request
• You voluntarily provide information through forms or contact channels
• It is required to comply with applicable legal obligations

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5. Data Sharing

We may share required booking-related information with:

• Safari authorities (only if necessary for booking coordination)
• Accommodation or transport partners (if included in your booking)
• Payment gateway providers for transaction processing

We do not share personal information beyond what is required to provide the requested service.

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6. Data Retention

We retain booking-related information only for as long as necessary to:

• Complete the requested service
• Maintain transaction records
• Comply with legal or tax requirements

After this period, data is securely deleted or anonymized.

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7. Payment Security

We do not collect or process online card payments directly on our website. All payments are handled offline via direct bank transfer or UPI. We never ask for or store sensitive financial details like CVV, card numbers, or OTPs.

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8. Cookies

Our website may use cookies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

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10. Your Rights

You may contact us to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)

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11. Contact Information

Panna Safari
Email: info@pannasafari.com
Phone: +91 9755400762
Address: Makna No.125, Chhatarpur Road Madla, District Panna (M.P.) 488001

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12. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

By using our website, you agree to this Privacy Policy.